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Time for shipping: This is all dependent on where you are located. Below you will find a rough guide to postal times.
UK: 1-2 days
Europe (EU): 6-8 days
Europe (non-EU): 8-14 days
Rest of the world: 7-12 days
We would like to make our customers aware that these are approximate times and while we do our best to ensure the fastest possible delivery we cannot absolutely guarantee the above timings.
We will send you an e-mail confirmation of each order, stating the items ordered and the total cost. You should receive the e-mail within 6-24 hours of ordering (Monday-Friday). If you receive no confirmation within 36 hours, please email info@cantaloupegroup.co.uk (Mon-Fri, 10am-6pm) to check the status of your order. Most orders are despatched within 24 hours.
Unfortunately we cannot guarantee the delivery time of your product. We make all efforts to despatch orders as quickly as possible, but exact delivery dates are beyond our control.
Our listings are updated hourly to show only in-stock items, so if an item goes out of stock, it will no longer appear and cannot be ordered (unless you are viewing with the show all items box clicked on).
If you are encountering technical ordering problems in using the Cantaloupe Group site please read on. The main reasons why customers may encounter problems using the shopping cart are that (a) customers are ordering from within a firewalled company network, or (b) ordering from a non-standard PC/Mac unit (eg a games console). In both these cases, the shopping cart may not function properly, so we recommend using a normal stand-alone PC/Mac where possible. Another possible source of problems is that the security settings on your web browser are set at maximum, which prevents your computer communicating with our server properly. If using Internet Explorer, go to Tools > Internet Options > Security and adjust the security level slider to a medium setting. For other browsers, "Java", "JavaScript" and "Cookies" should all be enabled in the browser options.
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Big Chill
